Routing 40k support tickets a month with an 8B model
A frontier-API prompt pipeline was accurate enough to demo but too slow and too expensive at production volume.
Routing accuracy
Before: 71%After: 93%
Cost per 1K tickets
Before: $4.80After: $0.60
Case studies
Illustrative Sample engagements while client-approved stories are prepared.
A frontier-API prompt pipeline was accurate enough to demo but too slow and too expensive at production volume.
Routing accuracy
Before: 71%After: 93%
Cost per 1K tickets
Before: $4.80After: $0.60
Generic models produced fluent summaries that omitted or invented findings, so clinicians rewrote most of them.
Clinician acceptance
Before: 58%After: 86%
Unsupported findings per 100 notes
Before: 7.1After: 0.9
Associates spent hours checking standard agreements against a 200-page negotiation playbook.
Clause extraction F1
Before: 0.74After: 0.91
Review time per contract
Before: 45 minAfter: 12 min
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